Real time usability feedback with sentiment analysis

Patent No. 9,760,913

Issued: September 12, 2017
Filed: October 24, 2016

Inventors: Allen; Mark T. (Scarborough, CA), Gill; Amy M. (Brampton, CA), Guminy; Scott M. (Newmarket, CA)
Assignee: International Business Machines Corporation (Armonk, NY)

Providing user software feedback and conflict resolution from a kiosk device. A computer of the kiosk captures audio and visual data from a user during an interaction between the user and software of the kiosk device. The computer analyzes the audio data and visual data to determine at least a sentiment of the user relative to the interaction and determines a score for the interaction. If the score is greater than a threshold, the computer determining at least a portion of the software needs improvement based on the score and the determined sentiment of the user during the interaction.

Go Back for more representative patents.

Home || Intellectual Property || Patents || Trademarks || Copyrights

Brown & Michaels, PC
400 M & T Bank Building
118 North Tioga Street - The Commons
Ithaca, NY 14850
Phone: (607) 256-2000 - Fax: (607) 256-3628


© 2017 Brown & Michaels PC